Thank you for shopping at Sheeba & saba! We want you to love your new outfit. If a piece from our collections (Women, Solids, Co-ord sets, Western wear, Modest wear, Skirts, Eastern wear) doesn’t fit or live up to your expectations, we are here to help.

Please read our policy below regarding returns, exchanges, and refunds.

1. Return & Exchange Window

We offer a 30 days return and exchange window. You have 30 days from the date your package was delivered to request a return or exchange.

If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return or exchange, your clothing items must meet the following criteria:

• Items must be unworn, unwashed, unaltered, and in the same condition that you received them.

• Items must have all original tags, including security tags, still firmly attached.

• Items must be free of makeup, deodorant stains, perfume scents, or pet hair.

• Items must be returned in their original packaging.

Non-Returnable Items: Final sale/clearance items, gift cards, and certain custom-tailored pieces cannot be returned or exchanged.

3. How to Start a Return

To return or exchange an item, please follow these steps:

1. Email our customer support team with your order number and the reason for the return.

2. Our team will review your request and send you a Return Merchandise Authorization (RMA) along with instructions on where to send your package.

3. Securely pack the items in their original packaging and ship them back to us using the provided instructions.

Note: Unless the return is due to a mistake on our part (e.g., wrong item sent, defective product), customers are responsible for paying their own return shipping costs.

4. Refunds

Once your return is received and inspected by our quality control team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the garment.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

2. Next, contact your bank. There is often some processing time before a refund is posted.

3. If you’ve done all of this and you still have not received your refund, please contact us 

    

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Alternatively, if you simply need a different size or color of the exact same item, please mention this when you email , and we will check our current inventory for you.

6. Damaged or Defective Items

We take immense pride in our quality, but if you happen to receive a damaged or defective garment, we want to make it right immediately. Please inspect your order upon delivery and contact us within 48 hours with high-quality photos of the damage so we can evaluate the issue and send a replacement right away.